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FAQ's
What methods of payment do you accept? TOP
We accept payments via PayPal, which is our preferred method of payment. PayPal is a safe and secure method of online payment that uses advanced encryption to protect your private information. Most major credit cards are accepted through PayPal. PayPal guarantees that you, the buyer, are dealing with a reliable seller and that I, the seller, am guaranteed payment. It's that simple! It is not necessary to have an account with PayPal in order to utilize their services. When will my order ship? TOP
We ship most orders within 3 business days, via Parcel Post Mail. Large items are shipped via UPS. Suppose I want to return something? TOP
We want you to be completely satisfied with your purchase. If your not happy, we are not happy. Refunds will be given for merchandise returned within 7 days of receipt, minus the cost of shipping. What is your privacy policy? TOP
Gert and Ruby is committed to ensuring that all your information is kept safe, secure, and confidential. Any information that you provide to us will never be sold or shared with anyone outside of Gert and Ruby or used for any purpose other than the processing of your order. What is the best way to contact Gert and Ruby? TOP
You can contact us at gertandruby@yahoo.com. We usually respond to e-mail within 24 hours.
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